Versand

Where we ship

We deliver to these 26 EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.

Where your parcel comes from

Our linen is made in Ukraine, and your parcel is posted to you from Ukraine.

Customs charges on arrival

Ukraine is outside the European Union, so your parcel crosses a customs border on its way to you.

Delivery is free, and the price on the site is the whole amount we charge you. We do not add VAT at checkout.

Because your parcel crosses the EU border, import VAT will normally be payable when it arrives. A customs duty and a carrier customs-clearance fee may also apply, depending on the shipment and the rules that apply to it.

These charges are worked out under the customs and tax rules that apply when the parcel enters your country, and they may be collected either by customs or by the delivery carrier. They are not part of the price you pay us.

Your carrier or your national customs office can tell you what to expect where you live.

If you return an item we refund what you paid us, and we reimburse the import VAT as well, against the customs or carrier receipt. That covers import VAT only. Customs duties, clearance fees, handling fees and other charges are not reimbursed. See our Refund policy.

Cost of delivery

Delivery is free to all 26 countries listed above, on every order, with no minimum spend. There is one rate at checkout, "Europe Flat Rate", and it is 0.00 euro.

Time to deliver

Expect delivery 5 to 8 days after you order. That is the estimate shown at checkout, and it covers both the time we take to prepare your parcel and the time it spends in transit.

Customs clearance can add a few days and is outside our control. December is the slowest month of the year for both carriers and customs.

Tracking

We send you a tracking number by email once your parcel is dispatched.

If your parcel is late, lost or damaged

Email hello@moonlinen.eu with your order number. If a parcel is confirmed lost in transit we replace it or refund what you paid us in full, together with any import VAT you had already paid on it.

Wrong address

Please check your delivery address at checkout. If a parcel is returned to us because the address was wrong or nobody collected it, we can resend it once you cover the new postage.

Christmas

Because your parcel crosses a customs border, order well before you would for a domestic shop. For delivery before 24 December, order by 1 December. Orders placed later may still arrive in time, but we cannot promise it.